Frequently Asked Questions
Planning your mountain getaway should be simple. Below you’ll find answers to some of the most frequently asked questions about staying with Mountain Vibe Vacations, from booking details to what you can expect during your stay.
If you don’t see your question answered here, our local team is always happy to help. Give us a call at 850-888-0515 or email [email protected] !
Late check-outs are not available. Early check-ins may be possible depending on cleaning and inspection schedules, and if one becomes available, we’ll proactively reach out on your arrival day.
Check-in begins at 4:00 PM, and check-out is at 10:00 AM.
This can depend on how far out you book the property and if the property has a guest security deposit. Your payment schedule will be shown at check-out.
We accept Visa, Mastercard, Discover, and American Express. All reservations must be secured with a credit card. Personal checks are only accepted for bookings made 30+ days prior to arrival.
A 60-day notice is required for cancellations. Once within 60 days of arrival, reservations are non-refundable and cannot be altered or credited toward future stays. Early departures do not qualify for refunds.
Yes! We strongly recommend travel insurance to protect against unexpected events such as illness, emergencies, or weather-related disruptions. Coverage options are available at booking.
Pets are only allowed at select, pet-friendly homes and must be approved and paid for prior to arrival. The home will be noted as pet friendly or not pet friendly on the property page. A maximum of two dogs under 30 pounds may be permitted. Unapproved pets will result in penalties. Service animals are welcome; emotional support animals are not considered service animals.
No. Each home is professionally cleaned prior to your arrival, but daily or mid-stay housekeeping is not included or available. Starter supplies are provided for your stay. After using the starter supplies it is the guest responsibility to replenish for the remainder of their stay.
Mountain homes are regularly treated for pests, but insects—including ladybugs and stink bugs—are a natural part of the environment, especially in cooler months. Ladybugs are harmless and protected, and homes are equipped with handheld vacuums for easy removal. For more information visit: Our Page on Ladybugs here!
Mountain roads may be steep, narrow, or gravel, and winter conditions can require 4WD or chains. Road maintenance and plowing are not guaranteed. Guests are responsible for their transportation and preparedness. All of our properties are accessible by 2WD in normal weather conditions with the majority having well paved, easily accessible roads.